Cannot login because the code does not get sent to me
under review
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Tame Pheasant
This has happened before. I think I reported it then, it still happens. When I am forced to login instead of being able to use a password I have to wait until I get a code sent by email. But the codes never get to me in a timely manner, and when they do they go into my spam folder even though I have the email whitelisted. It's possible that the codes do not get sent at all until I resend them a certain number of times, then they all come at once or within a minute or two. I have to wait sometimes 10 minutes or more to get the codes, and even then I am constantly refreshing my mail app and checking both inbox and spam folder. It's such a hassle.
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Nikolay Kuznetsov
Hi Donna, could you confirm that the problem is still in place? According to our research, the last time it took ~2 seconds to deliver an email with code. How frequently you're experiencing the issue?
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Tame Pheasant
Nikolay Kuznetsov I don't often have to login because the site remembers me from day to day. But every time I can remember having to login, this same problem happened. Recently I cleared my cookies, so I had to login again. I had the same issue. I wait and wait, check my inbox and spam, hit the resend button, wait and wait, check inbox and spam, hit the resend button. After doing this several times, at some point maybe the 5th or 6th try it's possible that I get the email pretty quickly. It's hard to tell because I don't know if the email I get is one of the prior resends or the most recent. But then after the one that does come through, it's like all of them come flooding in all at the same time. This most recent time my best guess was that I waited at least 15 minutes since logging in and 5-6 resends before I got the 1st email that I received. Often I try the code of the first one I get and it's invalid, then I try one of the others that came in all at once, starting from the most recent going back in time until I get one that works. This is what happens every time.
Just for reference, my bank and a few other sites I use also send a code to my email. Typically, I login, either click the button to send the code or it sends automatically, I go to my mail program and the code is there often, sometimes I have to wait a few seconds, or at most I have to wait less than a minute.
Nikolay Kuznetsov
Tame Pheasant could you please repeat the procedure now e.g. on different browser or anonymous tab? It would be really helpful for us to investigate the issue
Olga
under review
Olga
Hi,
I'm really sorry you've encountered.
I've escalated the matter again to the dev team, letting them know it's urgent.
Could you please clarify what email are you currently using to log into your account?
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Tame Pheasant
Olga I think I sent you an email with the email address I am using. Let me know if I did not. Sorry for the late reply here.