oops! Something went wrong, please try again later
closed
C
Certain Wren
Hello. How can I solve this problem? I keep getting errors.
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I keep receiving "Oops! Something went wrong, please try again later" when I want to generate something.
W
Walnut Dingo
I need to generate some icons and I can't, I only receive this error message again and again
Mariam Dabaghyan
updated the status to
closed
S
Single Meerkat
I'd like to kindly notice Mariam Dabaghyan that I contacted help@.. with similar problem ~3 weeks ago, then I've provided detailed description of the bug and nothing happened with the app. Just nothing, no fix, no answer, no plan, membership cashed and that's it.
This is nothing new. Look at the other posts here asking for bug fixes and have decency not to pretend that technical support exists when it does not.
This is how this company operates unfortunately. You can find on LinkedIn some Recraft devs showing off their coding skills in programming competition or fancy presentations meant to facilitate next round of funding.. while the company is occupied with marketing campaign to trick another bunch of naive customers.
How ridiculous it is..
Mariam Dabaghyan
Single Meerkat Thank you for sharing this, and I’m really sorry for the frustration you’ve experienced. I completely understand how disappointing it feels when you’ve taken the time to report an issue and don’t see progress or communication afterward.
I’ve just followed up with our technical team again regarding your previous report. Unfortunately, issues like this can have different underlying causes, and to properly identify and fix the problem, we do need specific technical details related to your case.
I understand this has taken longer than expected, and I sincerely apologize for the delay. As soon as I receive an update from the team, I’ll get back to you via email with next steps or clarification.
Thank you for your patience, and again, I’m sorry for the experience so far.
Mariam Dabaghyan
Hi,
We’re sorry for the inconvenience and for the delay in getting back to you.
Could you please contact us at help@recraft.ai and provide more details for further investigation, such as the steps that led to the error?
Looking forward to hearing from you!